Sydney PC User Group Incorporated Members helping Members for over 25 Years Visitors are always welcome
WEEKLY SIG MEETING UPDATE 21 - 26 May 2012
1st Floor Sydney Mechanics' School of Arts 280 Pitt Street, Sydney http://www.sydneypc.com Sydney PCUG's Blog UPCOMING SIGs 28 May - 2 June 2012 Penrith SIG TrueCrypt 7.1a Download... Five Materials that could change the world can be seen here. Would you like to see inside Acer's Australian Computer facility? You can see it here.	Hello and Welcome, Alex Zaharov-Reutt is bringing another great presenter to this month's Main Meeting. Alex's message to members is below. On Friday, the camera enthusiasts will meet to discuss their photographs at the Digital Photography SIG. *Tuesday 22 May - MAIN Meeting - 5:30pm - 8:30pm* Hi everyone, it's time again for the Main Meeting of the Sydney PC Users Group! This month, we have Telstra's Digital arm as our special guests, coming to talk about new ways that Telstra is genuinely serving its customers - ways that competitors aren't yet offering, and ways that may well intrigue, fascinate and compel you to try out for yourself. Our presenter is Monty Hamilton, the head of Digital Operations for Telstra Digital. His topic is entitled "How Telstra is using digital to change the way we serve our customers", and we'll learn, amongst other things, the new ways that Telstra is using Facebook to allow customers to manage their accounts, get customer service, questions answered and much more. It's important to note that, despite DECADES of promising service improvements, Telstra has REALLY made a MASSIVE effort over the past year to DRAMATICALLY improve customer service. As members may well imagine, I (Alex) am often on the front-lines, helping people with computer issues, and having to, on occasion, call Telstra tech support for Telstra customers having issues. Normally, I'd be SCREAMING at some poor person on the other end of the line, and eventually, pulling out the "journalist card", which magically fixes all problems. However, I have personally been EXTREMELY SURPRISED that I've not had to scream at Telstra once over the past year, which is so incredibly refreshing and unbelievable that occasionally I STILL wonder whether I've stepped into a parallel universe. Thus, Monty's presentation should prove absolutely fascinating - especially if you've ever had issues with Telstra in the past - as well as to discover how you too can interact with Telstra, when needed, through interfaces like Facebook and others. I've also asked Monty to update us on Telstra's 4G rollout, and on any other relevant Telstra updates he can give us. I've also asked if Telstra can provide some kind of raffle prize - we'll have to wait and see on the night, although Monty has promised to try and get something for us. So, come to the main meeting, get your questions answered, meet up with your friends, enjoy a cuppa, learn about Robert's latest sites and items of interest, discover what new gizmo(s) I have in my pocket(s) and have fun! See you there, Cheers and best regards Alex. *Friday 25 May - Digital Photography - 9:30am - 12:30pm* This meeting will start with a question and answer session and a constructive appraisal of the landscape photographs taken by members. In the second half of the meeting the group will explore the transformation tools in the new version of GIMP. Everyone is welcome to attend. ~~~~~~~~~~~~~~~~~~~~~~~~~~ Cheers, John Mathews Please remember if your e-mail address is changed for any reason at all, unless you tell me your new address you will not receive these weekly updates! Any change of address should be notified to changedetails@sydneypc.com
Information for Members and Visitors: Sydney PC User Group's FREE newsletter: Subscribe Send to Friend Un-subscribe Go to Sydney PC User Group's: Website Events Calendar Please note that all Meetings, except where specifically stated, are held on the 1st Floor, Sydney Mechanics' School of Arts, 280 Pitt Street, Sydney. DISCLAIMER: This Newsletter is provided “As Is” without warranty of any kind. Each user or reader of this Newsletter assumes complete risk as to the accuracy and subsequent use of its contents.

Tuesday 22 May - MAIN Meeting - 5:30pm - 8:30pm

Hi everyone, it's time again for the Main Meeting of the Sydney PC Users Group!
This month, we have Telstra's Digital arm as our special guests, coming to talk about new ways that Telstra is genuinely serving its customers - ways that competitors aren't yet offering, and ways that may well intrigue, fascinate and compel you to try out for yourself.
Our presenter is Monty Hamilton, the head of Digital Operations for Telstra Digital.
His topic is entitled "How Telstra is using digital to change the way we serve our customers", and we'll learn, amongst other things, the new ways that Telstra is using Facebook to allow customers to manage their accounts, get customer service, questions answered and much more.
It's important to note that, despite DECADES of promising service improvements, Telstra has REALLY made a MASSIVE effort over the past year to DRAMATICALLY improve customer service. As members may well imagine, I (Alex) am often on the front-lines, helping people with computer issues, and having to, on occasion, call Telstra tech support for Telstra customers having issues.
Normally, I'd be SCREAMING at some poor person on the other end of the line, and eventually, pulling out the "journalist card", which magically fixes all problems.
However, I have personally been EXTREMELY SURPRISED that I've not had to scream at Telstra once over the past year, which is so incredibly refreshing and unbelievable that occasionally I STILL wonder whether I've stepped into a parallel universe.
Thus, Monty's presentation should prove absolutely fascinating - especially if you've ever had issues with Telstra in the past - as well as to discover how you too can interact with Telstra, when needed, through interfaces like Facebook and others.
I've also asked Monty to update us on Telstra's 4G rollout, and on any other relevant Telstra updates he can give us. I've also asked if Telstra can provide some kind of raffle prize - we'll have to wait and see on the night, although Monty has promised to try and get something for us.
So, come to the main meeting, get your questions answered, meet up with your friends, enjoy a cuppa, learn about Robert's latest sites and items of interest, discover what new gizmo(s) I have in my pocket(s) and have fun!
See you there,
Cheers and best regards
Alex.

Friday 25 May - Digital Photography - 9:30am - 12:30pm

This meeting will start with a question and answer session and a constructive appraisal of the landscape photographs taken by members.

In the second half of the meeting the group will explore the transformation tools in the new version of GIMP. Everyone is welcome to attend.

~~~~~~~~~~~~~~~~~~~~~~~~~~

Cheers,

John Mathews

Please remember if your e-mail address is changed for any reason at all, unless you tell me your new address you will not receive these weekly updates! Any change of address should be notified to changedetails@sydneypc.com

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